Duration: 13 minutes

Affected Components: Asset Delivery Network, AI Vision Content Moderation, Forum, Content Rendering Pipeline, Leaderboard, AI Speech Content Moderation, User Trading, Creator (World Editor), Character Rendering, Creator Web, Datastore, World Entitlements, Mobile App (Google Play), Mobile App (Apple App Store), World Configs/Secrets, Payment Gateway (Stripe), brickverse.gg, World Server Node Daemon, Guild Channel Bots, Guild Channel Web Messaging Socket, Developer Toolbox, Game/World Servers Authorization, Provisioning Fleet Manager

Sep 27, 17:00:52 GMT+0
Investigating - API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 27, 17:13:30 GMT+0
Resolved - We are continuing to work on a fix for this incident..

Duration: 1 hour and 36 minutes

Affected Components: Asset Delivery Network, AI Vision Content Moderation, Forum, Content Rendering Pipeline, User Trading, Leaderboard, AI Speech Content Moderation, Creator (World Editor), Character Rendering, Creator Web, Datastore, World Entitlements, Mobile App (Google Play), Mobile App (Apple App Store), World Configs/Secrets, Payment Gateway (Stripe), brickverse.gg, World Server Node Daemon, Guild Channel Bots, Guild Channel Web Messaging Socket, Developer Toolbox, Game/World Servers Authorization, Provisioning Fleet Manager

Sep 10, 03:01:19 GMT+0
Investigating - API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 10, 04:37:32 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 36 minutes

Affected Components: Asset Delivery Network, AI Vision Content Moderation, AI Speech Content Moderation, Creator (World Editor), Character Rendering, Datastore, World Entitlements, World Configs/Secrets, Payment Gateway (Stripe), Game/World Servers Authorization

Sep 10, 02:00:00 GMT+0
Identified - We’re currently performing scheduled maintenance and upgrades to the **BrickVerse Help Center**. As part of this work, we’re updating several systems that power our support experience, including: * **Help Chat** infrastructure and reliability improvements * **AI & LLM tooling** used to assist with support requests * Internal support services and integrations * Performance, stability, and security improvements During maintenance, **site features may be temporarily unavailable or experience intermittent issues**. Other BrickVerse services are not expected to be affected. We’ll restore full Help Center functionality as soon as the upgrades are complete. Thank you for your patience while we improve our support systems..

Sep 10, 04:36:21 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: , API →

Aug 18, 06:37:29 GMT+0
Investigating - API is down at the moment. This incident was automatically created by Instatus monitoring..

Aug 18, 06:57:14 GMT+0
Resolved - API is back up. This incident was automatically resolved by Instatus monitoring..

Duration: 1 day, 7 hours and 26 minutes

Affected Components: World Server Node Daemon, Game/World Servers Authorization, Provisioning Fleet Manager

Aug 8, 17:02:30 GMT+0
Investigating - We are currently investigating this incident..

Aug 10, 00:03:54 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 10, 00:28:05 GMT+0
Resolved - This incident has been resolved..

Affected Components: , API →

Aug 8, 09:32:21 GMT+0
Investigating - API is down at the moment. This incident was automatically created by Instatus monitoring..

Aug 8, 09:42:05 GMT+0
Resolved - API is back up. This incident was automatically resolved by Instatus monitoring..

Affected Components: , API →

Aug 8, 05:10:56 GMT+0
Investigating - API is down at the moment. This incident was automatically created by Instatus monitoring..

Aug 8, 05:20:58 GMT+0
Resolved - API is back up. This incident was automatically resolved by Instatus monitoring..

Duration: 20 hours and 6 minutes

Affected Components: , API →

Aug 1, 22:16:46 GMT+0
Investigating - API is down at the moment. This incident was automatically created by Instatus monitoring..

Aug 2, 18:22:21 GMT+0
Resolved - This incident has been resolved..

Duration: 1 day and 8 hours

Affected Components: Asset Delivery Network, AI Vision Content Moderation, AI Speech Content Moderation, , Forum, Content Rendering Pipeline, User Trading, Leaderboard, , Guild Channel Bots, Guild Channel Web Messaging Socket, Developer Toolbox, API → Website →

Aug 1, 16:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Aug 2, 00:00:00 GMT+0
Identified - Maintenance is now in progress..

Aug 3, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Affected Components: , API →

Jul 3, 16:09:00 GMT+0
Investigating - API is down at the moment. This incident was automatically created by Instatus monitoring..

Jul 3, 16:29:02 GMT+0
Resolved - API is back up. This incident was automatically resolved by Instatus monitoring..

Affected Components: , API →

May 21, 13:41:06 GMT+0
Resolved - API is back up. This incident was automatically resolved by Instatus monitoring..

May 21, 13:21:06 GMT+0
Investigating - API is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components: , API →

May 6, 05:20:48 GMT+0
Investigating - API is down at the moment. This incident was automatically created by Instatus monitoring..

May 6, 05:30:55 GMT+0
Resolved - API is back up. This incident was automatically resolved by Instatus monitoring..

May 6, 05:39:07 GMT+0
Postmortem - # Authentication & API Service Outage Postmortem ## Incident Summary On May 5, 2026, BrickVerse experienced a temporary platform outage affecting authentication services and multiple API routes. Users were unable to log in, authenticate sessions, and access several platform-dependent features during the incident window. The outage lasted approximately **16 minutes** and has since been fully resolved. --- ## Impact During the incident, the following systems experienced degraded functionality or were unavailable: * User authentication/login * Session validation * API routes dependent on backend service discovery * Game server communication endpoints * Some creator/developer platform functionality Users may have experienced: * Login failures * Infinite loading states * “Unauthorized” or server-related API errors * Temporary inability to join or manage game sessions No data loss or security compromise occurred as a result of this incident. --- ## Root Cause The outage was caused by a configuration issue within our internal game server VM daemon management service responsible for orchestrating and maintaining backend service state across virtual machine infrastructure. A configuration change resulted in backend service instability which disrupted communication between authentication infrastructure and several internal API dependencies. This caused cascading failures across authentication and related API routes until the affected daemon configuration was identified and corrected. --- ## Resolution Engineering identified the configuration issue and: * Patched the problematic daemon configuration * Restarted affected orchestration services * Revalidated API connectivity and authentication flows * Monitored recovery across production systems Full platform functionality was restored approximately 16 minutes after the incident began. --- --- ## Closing Notes All systems are currently operating normally..

Duration: 2 hours

Affected Components: , Guild Channel Bots, Guild Channel Web Messaging Socket, API →

Apr 15, 16:00:00 GMT+0
Identified - We are currently performing maintenance to address several issues reported with **Guild Channels**. Our team is actively working to resolve these problems and improve overall stability and performance. During this time, Guild Channels may be temporarily unavailable or experience intermittent disruptions. We appreciate your patience while we make these improvements to ensure a smoother and more reliable experience. Further updates will be provided as progress continues. — BrickVerse Team.

Apr 15, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 15, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Affected Components: , API →

Apr 15, 05:58:03 GMT+0
Investigating - API is down at the moment. This incident was automatically created by Instatus monitoring..

Apr 15, 07:28:10 GMT+0
Resolved - API is back up. This incident was automatically resolved by Instatus monitoring..

Duration: 1 hour and 12 minutes

Affected Components: , , Asset Delivery Network, AI Vision Content Moderation, AI Speech Content Moderation, Website → API →

Apr 11, 21:30:00 GMT+0
Identified - We are performing maintenance on our Database and S3 Storage to optimize thumbnail storage and delivery for de-duplication. Backend will remain offline until services are restored..

Apr 11, 21:30:01 GMT+0
Identified - Maintenance is now in progress.

Apr 11, 22:42:05 GMT+0
Completed - **Maintenance Completed** All scheduled maintenance on our Database and S3 storage systems has been successfully completed. Thumbnail de-duplication, storage optimizations, and infrastructure improvements have been fully implemented. All assets have been re-rendered and verified, and systems are now operating on the new shared file architecture. **Deployment Update** We are now deploying the updated backend services. During this phase, some features may come online gradually as systems warm up and caches are rebuilt. Full service availability will be restored shortly. Thank you for your patience while we rolled out these improvements to enhance performance, scalability, and reliability across the platform..

Affected Components: , API →

Apr 8, 20:28:45 GMT+0
Investigating - API is down at the moment. This incident was automatically created by Instatus monitoring..

Apr 8, 21:08:46 GMT+0
Resolved - API is back up. This incident was automatically resolved by Instatus monitoring..

Affected Components: , API →

Apr 8, 01:08:03 GMT+0
Resolved - API is back up. This incident was automatically resolved by Instatus monitoring..

Apr 8, 00:08:04 GMT+0
Investigating - API is down at the moment. This incident was automatically created by Instatus monitoring..